Return & Refund Policy
Your satisfaction is important to us at 【请替换：店铺名称】. If your purchase does not meet your expectations, you may return the item under the terms outlined below.
Return Eligibility
Return requests must be made within 14 days from the date you receive your order.
To qualify for a return, items must meet all of the following conditions:
- Remain unused and in original, pristine condition.
- Be returned with all original packaging, documentation, tags, and parts.
- Be in suitable condition for inspection and resale.
Items returned without original packaging or showing signs of damage, wear, or misuse will not be eligible for a refund.
Non-Eligible Returns
The following items cannot be returned:
- Customized or made-to-order products.
- Digital products, media, or downloadable software.
- Gift cards and promotional vouchers.
- Clearance, discontinued, or final sale items.
- Items damaged after delivery due to customer misuse or accidents.
Cancellation Policy
You may cancel your order within 12 hours of purchase completion. Please contact us promptly at 【请替换：客服邮箱】 to request cancellation.
Refund Processing
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. Approved refunds will be processed within 5-10 business days to the original payment method. Please allow additional time as your financial institution may require extra processing.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Return shipping fees are calculated and displayed at checkout.
Order Processing and Shipping Times
Orders are processed within 1-3 business days. Shipping typically takes 7-12 business days.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please keep all original packaging and contact us immediately at 【请替换：客服邮箱】 to resolve the issue promptly.
If you have any questions about our Return & Refund Policy, please contact our customer support at 【请替换：客服邮箱】.